Ugly Essentials Customer Service & Policies
"U Gotta Love Yourself" - Our Commitment Extends Beyond Beauty Products

At Ugly Essentials, we value your trust and strive to ensure that your experience with us is as rewarding and hassle-free as possible. Our policies are crafted with your convenience and satisfaction in mind.

Contact and Response Time

• Emails and Calls: We respond to all emails within 48 hours of receipt. Similarly, all calls received during business hours are promptly answered or returned.

• Business Hours: Monday to Friday: 9 am - 9 pm

• Saturday: 10 am - 6 pm

• Sunday: Closed

Processing and Shipping

• Standard Processing Time: Orders are processed in one business day and shipped the following day. Exceptions apply to Sundays and Federal Holidays, where orders will be shipped on the next business day.

• Out-of-stock items: If an item requires additional processing time due to stock availability, we will notify you directly after placing your order.

• Shipping Method: All packages are shipped via UPS.

• Lost or Stolen Packages: While Ugly Essentials is not responsible for lost or stolen packages, we commit to filing a claim on your behalf if notified within 48 hours of expected delivery. Successful claims with UPS may result in reimbursement of up to $500, subject to UPS's investigation outcome.

• Additional Insurance: For orders over $500, optional full-value insurance is available at an extra cost. After completing your order for this service, contact us at info@uglyessentials.com.

Tracking Your Order

• Tracking Information: Once your shipment is confirmed, you will receive tracking information. You can track your shipment through UPS at UPS Tracking.

• Shipment Delays: For delays after receiving your tracking information, don't hesitate to get in touch with UPS Customer Service at 1-888-742-5877.

Pick-Up Orders

• Local Pick-Up: This service is available for local clients after standard processing. If items are in stock, pick-up might be possible on the same or following business day. Please call to confirm availability.

Refunds and Exchanges

• Refunds: Due to the nature of our products, all sales are final, and refunds are not offered.

• Exchanges: Exchanges are possible for incorrectly sent items or for a different item you requested, provided the original package is returned unopened. Please get in touch with us directly for any exchange queries.

Subscriptions

• Monthly Shipments: Boxes are shipped around the 3-5th of each month.

• Subscription Timing: Subscribing between the 15th and the end of the month will set the next month's box as your first.

• Customer Appreciation: Monthly subscribers receive surprise tokens, including special occasions like birthdays.

Collecting Personal Information

• Device and Order Information: We collect information about your device and order to optimize your shopping experience and for transactional purposes.

• Customer Support: Information collected for customer support is used to assist you efficiently.

• Minors: Our site is intended for users over 18. If a minor has provided us with Personal Information, guardians can contact us to have it removed.

At Ugly Essentials, your satisfaction is our priority. We are dedicated to providing you with quality products and excellent customer service. For further assistance or inquiries, please do not hesitate to contact us.